Eksplorasi Teknologi Enterprise dan Sistem Informasi (EKSTENSI) https://journal.fikom.site/ekstensi/index.php/research Eksplorasi Teknologi Enterprise & Sistem Informasi (EKSTENSI) FIKOM - Bung Karno University en-US Eksplorasi Teknologi Enterprise dan Sistem Informasi (EKSTENSI) 2962-8865 Analisis Tingkat Kepuasaan Pengguna Menggunakan Metode Pieces Terhadap Aplikasi E-Commerce (Shopee) https://journal.fikom.site/ekstensi/index.php/research/article/view/13 <p><em>Shopee is an e-commerce application that has reached over 100 million downloads to date with a rating of 4.3. To further ensure user satisfaction with the Shopee application, the author is interested in conducting research to measure whether respondents are satisfied with the application. The aim is to analyze the level of user satisfaction and determine if Shopee has been operating according to user needs on the Shopee platform. The measurement of satisfaction is carried out using Google Forms with 90 respondents to assess how satisfied users are with the Shopee application, utilizing the PIECES method that focuses on Performance, Information, Economic, Control &amp; Security, Efficiency, and Service. Based on the measurement results, the average values of user satisfaction are as follows: Performance variable 3.685, Information variable 4.100, Economic variable 4.233, Control &amp; Security variable 3.277, Efficiency variable 4.207, and Service variable 3.792. With the highest satisfaction level in the Economic variable and the lowest in the Control &amp; Security variable. The Control &amp; Security variable with the lowest average satisfaction score can be a priority for Shopee's future development so that user satisfaction levels can increase. </em></p> Witta Listiya Ningrum Naufal Halim Gibran Copyright (c) 2023 Witta Listiya Ningrum, Naufal Halim Gibran https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 103 113 10.59039/ekstensi.v1i3.13 Sistem Informasi Monitoring Pengiriman Kargo DAMRI Logistik Lintas Jawa - Sumatera Berbasis Web https://journal.fikom.site/ekstensi/index.php/research/article/view/15 <p><em>Cargo delivery is an integral part of logistics operations, where monitoring plays a crucial role. Manual approaches in monitoring increase the risk of human error and prolong the process duration. Major issues frequently encountered in cargo delivery, such as damages, losses, and bus travel delays, can be addressed through the implementation of monitoring systems. Damages and losses during cargo transportation, coupled with significant bus travel delays, stem from finalizing cargo delivery data after passenger check-in. This research aims to identify the root causes of these three issues and offer solution recommendations to enhance the reliability of the cargo delivery process. The research methodology includes analysis of historical delivery data, interviews with operational crews, and the development of a web-based information system for more structured monitoring processes. Research findings indicate that discrepancies between delivery schedules and inconsistent monitoring are primary factors contributing to damages, losses, and delays. Recommended solutions involve implementing real-time tracking systems and providing training to enhance awareness of swift and accurate delivery procedures. In conclusion, understanding the challenges encountered in cargo delivery can contribute to developing better service solutions, thereby improving overall logistics efficiency within DAMRI logistics.</em></p> Chaidar Abimanyu Bernadus Gunawan Sudarsono Raditya Galih Whendasmoro Copyright (c) 2023 Chaidar Abimanyu, Bernadus Gunawan Sudarsono, Raditya Galih Whendasmoro https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 114 120 10.59039/ekstensi.v1i3.15 Sistem Pendukung Keputusan Pemilihan Jurusan Menggunakan Metode TOPSIS Berbasis Web Studi Kasus: SMK Negeri 38 Jakarta Pusat https://journal.fikom.site/ekstensi/index.php/research/article/view/16 <p><em>The selection of majors at SMK Negeri 38 Jakarta currently relies on a single opportunity during registration, without considering various factors that might influence students' choices. This underscores the necessity for developing a decision support system that can aid prospective students in selecting majors aligned with their interests, potentials, and characteristics. The aim of this research is to design and implement a decision support system using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method as an alternative to facilitate a more informed decision-making process. The research methodology involves data collection from prospective students, including personal interests, the average grades from the first to the fifth semester of junior high school, average school examination scores, registration pathways, and percentiles of grades. This data serves as input for the TOPSIS method to generate recommendations for study focus options that suit the characteristics of each prospective student. The research findings indicate that the implementation of a TOPSIS-based decision support system offers a more accurate possibility for major selection, aligning with the potentials and interests of prospective students. This system allows for data filtering and processing to produce recommendations guiding prospective students in choosing a suitable study focus among three available options: Hospitality, Culinary Arts, and Fashion Design. Conclusively, the decision support system using the TOPSIS method proves to be an effective solution in aiding new prospective students at SMK Negeri 38 Jakarta in selecting majors aligned with their interests and potentials, thereby reducing the tendency for errors in major selection based on a single registration opportunity.</em></p> Fitri Nur Khasanah Raditya Galih Whendasmoro Sharyanto Sharyanto Copyright (c) 2023 Fitri Nur Khasanah, Raditya Galih Whendasmoro, Sharyanto Sharyanto https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 121 134 10.59039/ekstensi.v1i3.16 Perancangan Sistem Informasi Manajemen Biaya Proyek Menggunakan Metode Earned Value Management pada PT. Kaltacitra Utama Berbasis Web https://journal.fikom.site/ekstensi/index.php/research/article/view/17 <p><em>The effectiveness of project cost management has become a primary concern in the construction industry. Traditional constraints in project cost monitoring necessitate a solution to enhance efficiency, transparency, and accuracy in management. This research aims to introduce a web-based project cost management information system that focuses on the application of the Earned Value Management (EVM) method. By employing a web-based system development approach using the Earned Value Management (EVM) method to accurately monitor project costs and performance. The utilization of web technology enables real-time access for stakeholders, facilitating more timely monitoring and evaluation. The implementation of this system has made a positive contribution to project cost management at PT. Kalta Citra Utama. Testing conducted demonstrates increased real-time transparency and accuracy in project cost information, providing better support for managerial decision-making. Implementing a web-based project cost management information system with the Earned Value Management (EVM) method at PT. Kalta Citra Utama will prove to enhance the efficiency and accuracy of project cost management. This demonstrates significant potential in optimizing project management practices in the construction industry.</em></p> Dandy Syahputra Iskandar Zulkarnain Samuel Ramos Copyright (c) 2023 Dandy Syahputra, Iskandar Zulkarnain, Samuel Ramos https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 135 142 10.59039/ekstensi.v1i3.17 Perancangan dan Pembuatan Sistem Informasi E-Learning Menggunakan Web Framework CodeIgniter Studi Kasus: SMA Ksatrya Jakarta https://journal.fikom.site/ekstensi/index.php/research/article/view/18 <p><em>The influence of information and communication technology on the world of education is rapidly evolving, shifting the learning paradigm from face-to-face teaching to media-based learning. SMA Perguruan Ksatrya Jakarta, under the Yayasan Perguruan Ksatrya, focuses on innovation in the field of education. However, the current learning system remains manual, relying on face-to-face interactions between teachers and students, which are limited in discussions and interactions. This condition leads to a lack of achieving learning targets. This research aims to design an e-learning information system using the CodeIgniter framework. The selection of CodeIgniter is expected to facilitate e-learning, enhance efficiency, and improve the accuracy of learning management. System development involves PHP and MySQL, designed based on UML principles. The research output yields an e-learning information system aimed at enhancing the understanding of the teaching and learning process at SMA Ksatrya. This system is anticipated to support more dynamic interaction between teachers and students while expediting the learning process following the SDLC method. SMA Ksatrya Jakarta has the potential to enhance the quality of learning, facilitate better interaction, and expedite the learning process in line with the strategically set objectives.</em></p> Lulu Dinnul Qoyyimah Raditya Galih Whendasmoro Mega Tri Kurnia Copyright (c) 2023 Lulu Dinnul Qoyyimah, Raditya Galih Whendasmoro, Mega Tri Kurnia https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 143 149 10.59039/ekstensi.v1i3.18 Perancangan dan Pembuatan E-Commerce Berbasis Web pada UMKM Bebek Perantau Khas Madura di Jakarta Pusat https://journal.fikom.site/ekstensi/index.php/research/article/view/19 <p>Fried duck, a signature dish from Madura, is highly renowned. This duck is typically cooked with distinctive spices and served with sambal and rice. The Micro, Small, and Medium Enterprises (MSME) 'Bebek Perantau Khas Madura' restaurant operates through direct on-site orders, limiting consumers' accessibility to processed duck food products. This research is motivated by the access constraints faced by certain consumers who find it challenging to spare time to visit the physical restaurant located at Jl. Citarum, Central Jakarta. The E-Commerce platform is anticipated to broaden consumers' access to the products and services offered by 'Bebek Perantau Khas Madura' restaurant in Jakarta. This research adopts the Software Development Life Cycle (SDLC) approach utilizing the Unified Modeling Language (UML) to design the E-Commerce platform. This platform is constructed using the PHP programming language with MySQL. An E-Commerce design solution is formulated to facilitate business interaction between consumers and the restaurant. Through this E-Commerce platform, it is expected that there will be an increase in the accessibility of products and services offered by 'Bebek Perantau Khas Madura' among consumers in Central Jakarta. The utilization of the E-Commerce platform as an alternative for ordering processed duck food products opens new opportunities for MSMEs to expand their market digitally. The successful implementation of this platform can reduce physical access barriers and enhance efficiency in business transactions.</p> Tania Panca Putri Fauziyah Fauziyah Hany Maria Valentine Copyright (c) 2023 Tania Panca Putri, Fauziyah Fauziyah, Hany Maria Valentine https://creativecommons.org/licenses/by/4.0 2023-11-30 2023-11-30 1 3 150 158 10.59039/ekstensi.v1i3.19